FAQs

Please visit our Hours & Locations page for a complete listing of current hours.

The main Lollypop Farm shelter is in Fairport on the corner of Route 31 and Victor Road. There are also three satellite adoption centers. Visit our Hours & Locations page for addresses and links to directions.

There are various adoption fees for adopting different animals at Lollypop Farm. You can read about the fees and what they include on our Adoption Fees page.

Please read our tips on the "What to Do if Your Pet is Lost" page.

Please read our tips on the "What to Do if You Find a Lost Pet" page.

We do not take in wildlife. We recommend you contact the Wildlife Department in Avon (226-2466) or the Eastridge Animal Hospital and Wildlife Center in Irondequoit (467-2120).

Our animal cruelty officers at Lollypop Farm respond to animal cruelty complaints in Monroe and surrounding counties. Please call (585) 223-6500 to report suspected cruelty, or call 9-1-1 if the incident is an emergency. All complaints are anonymous.

Please review the information on our When You Can No Longer Care for Your Pet page for some of the options you might consider before surrendering your animal to Lollypop Farm. Ready to speak to an Admissions Counselor? Fill out an admission consultation request form to have a counselor reach out to you directly. However, we strongly suggest that you use us as a last resort. Is a pet or person in immediate danger? Please give us a call at 585-223-1330. The Surrendering Your Pet to Lollypop Farm page has more information.

In the Greater Rochester community, Lollypop Farm has the largest capacity for animal care and is the only organization to accept stray and unwanted pets of all species. For every pet who arrives at Lollypop Farm, we keep in mind each animal’s individual needs. There is no time limit or predetermined length of stay for any of the animals in our care. The vast majority of pets are placed for adoption or transferred to another animal welfare group when a pet’s needs are different than we are able to accommodate. If a safe and humane solution can’t be reached, the animal may be humanely euthanized. Lollypop Farm will not turn its back on an animal in need, even if that means the most humane option for that animal is to provide a dignified and humane end. Pets are always treated with kindness, dignity, and compassion.

Much of what we do depends on the help of volunteers. You can become a Lollypop Farm volunteer by attending one of our recruitment meetings. Volunteering is fun and easy, and a great way to help the animals and people in our community. Just a few hours of your time can make a big difference. Visit our Volunteer Page for more information.

Yes! We offer guided tours by appointment only. Reservations may be made online or by calling (585) 223-1330 x103. You will be contacted to verify the date and start time before your tour. For groups wishing a "self-guided tour" you may pick up a guide sheet at the front desk. You are welcome to use this at any time during shelter hours.

We do not show any preference or recommend any veterinary hospitals. We suggest shopping around and calling three or four animal hospitals where you live.

Call the USDA Office of Professional Discipline at 1-800-442-8106.

We first recommend waiting 4-8 hours for the cat to come down before calling a specialist. If the cat is still in the tree after this time try calling Ted Collins Tree Surgeon 381-9000 or Monroe Tree Service 436-2900.

Call the town or City Highway Department or Department of Public Works: City of Rochester: 428-5990 State Highway Dept.: 586-4514

If you find a banded pigeon, visit the American Racing Pigeon Union's website at pigeon.org