FAQs

A. Please visit our Hours & Locations page for a complete listing of current hours.

A. The main Lollypop Farm shelter is in Fairport on the corner of Route 31 and Victor Road. There are also three satellite adoption centers. Visit our Hours & Locations page for addresses and links to directions.

A. There are various adoption fees for adopting different animals at Lollypop Farm. You can read about the fees and what they include on our Adoption Fees page.

A. Please read our tips on the “What to Do if Your Pet is Lost” page.

A. Please read our tips on the “What to Do if You Find a Lost Pet” page.

A. We do not take in wildlife. We recommend you contact the Wildlife Department in Avon (226-2466) or the Eastridge Animal Hospital and Wildlife Center in Irondequoit (467-2120).

A. Our animal cruelty officers at Lollypop Farm respond to animal cruelty complaints in Monroe and surrounding counties. Please call (585) 223-6500 to report suspected cruelty, or call 9-1-1 if the incident is an emergency. All complaints are anonymous.

A. Please review the information on our When You Can No Longer Care for Your Pet page for some of the options you might consider before surrendering your animal to Lollypop Farm.

Lollypop Farm is an open-admission shelter, and we accept all animals that come through our doors. We understand that sometimes it may be necessary to give up a pet, and we will do our very best to place yours into a new home. However, we strongly suggest that you use us as a last resort. The Surrendering Your Pet to Lollypop Farm page has more information.

A. We charge a flat fee of $50 for euthanasia, regardless of the size of the animal. If this price is unaffordable, we will euthanize the animal for a lower fee or at no cost.

A. Lollypop Farm does not set a certain time period after which we euthanize animals. We try to keep animals available for adoption for as long as we can if they stay healthy, happy, and remain safe to be around people. When we can’t keep them here, we place many of them in staff members’ and volunteers’ homes in temporary foster care, while others are taken by local rescue groups to adopt out.

As an “open-admission” or “open-door” shelter, Lollypop Farm accepts every single animal that arrives at the shelter. We have about 30 animals coming every single day — about 11,000 in one year. If we housed too many animals at once, that would be unhealthy; overcrowding would lead to the spread of disease and would cause additional stress to the animals.

We work hard to euthanize as few animals as we can, and we treat all animals in our care as individuals. Lollypop Farm encourages all pet owners to spay and neuter their pets to help stem the tide of pet overpopulation.

A. Much of what we do depends on the help of volunteers. You can become a Lollypop Farm volunteer by attending one of our recruitment meetings. Volunteering is fun and easy, and a great way to help the animals and people in our community. Just a few hours of your time can make a big difference. Visit our Volunteer Page for more information.

A. Yes! Lollypop Farm offers Dog Obedience classes at several levels. Visit our Dog Obedience Program page for more information.

A. Yes! We offer guided tours by appointment only. Reservations may be made online or by calling (585) 223-1330 x103. You will be contacted to verify the date and start time before your tour. For groups wishing a “self-guided tour” you may pick up a guide sheet at the front desk. You are welcome to use this at any time during shelter hours.

A. We do not show any preference or recommend any veterinary hospitals. We suggest shopping around and calling three or four animal hospitals where you live.

A. Call the USDA Office of Professional Discipline at 1-800-442-8106.

A. We first recommend waiting 4-8 hours for the cat to come down before calling a specialist. If the cat is still in the tree after this time try calling Ted Collins Tree Surgeon 381-9000 or Monroe Tree Service 436-2900.

A. Call the town or City Highway Department or Department of Public Works: City of Rochester: 428-5990
State Highway Dept. : 586-4514

A. If you find a banded pigeon contact the American Racing Pigeon Union at 288-7697.