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Humane Society of Greater Rochester

Surrendering a Pet to the Shelter

ATTENTION: Lollypop Farm is currently facing a high volume of requests for pets to be admitted to the shelter.

At this time, our shelter is at capacity, and our teams are working hard to help as many pets and people as possible. We are prioritizing pets and families facing emergencies and other urgent situations. We urge those who need help to use the resources found on our website and fill out the admissions consultation request form online. A member of the admissions team will get in touch with you as soon as possible. We are asking at this time that people contact us rather than attempting to admit their pet to the shelter by walk-in appointment. This will allow us to ensure resources and space for the pets in our care. If you are facing an emergency, please give us a call at 585-223-1330.

When things aren’t working out with your pet, no matter what the issue is, knowing what to do or where to turn can be difficult. Lollypop Farm has lots of resources to help pets and people facing challenges.

As always, there are many ways to help support the shelter and the community’s pets, including adoption, becoming a foster volunteer, and to help provide services for the many pets in our care.

Need help with a Farm Yard Friend or Horse?  
Appointments are required. To reach out regarding a horse or donkey please contact To reach out about a farm animal or bird please contact

Thinking of re-homing 

your pet?

Nomatter the issue, when you are facing a difficulty involving a pet it can be hard to know where you can turn. Here are some helpful resources in our community and at Lollypop Farm to help you keep your pet in your home and family.


Re-Homing from Home

You can help make your pet’s transition to a new family less stressful. When you re-home a pet on your own, you remove the stress of living in the shelter from their re-homing experience.In an effort to help families and individuals who need to rehome a pet, Lollypop Farm is now partnering with Home to Home and to improve our courtesy listings.


End-Of-Life Support

Saying goodbye is difficult. Learn more about how you can help your pet if they are suffering from health-or age-related issues.


Re-Homing a Horse, Donkey, or Farm Yard Friend?

Appointments are required. To reach out regarding a horse or donkey please contact To reach out about a farm animal or bird please contact


For Wildlife

Thank you for your concern for all of our community’s animals. Lollypop Farm works with domesticated pets and farmyard animals only and do not accept injured or abandoned wildlife. The New York State Department of Conversation has a great tool to help you search for an expert in the area to aid this animal.

PLEASE NOTE: Leaving your pet at Lollypop Farm without completing the formal admissions process is considered abandonment. In New York State, this is a misdemeanor with a potential penalty of up to one year in jail and/or a fine of $1,000.