Before you decide to give up your pet, please make sure you are aware of all the possible solutions to the problems you may be experiencing:

For behavioral issues, please contact our free Pet Peeves Behavior Helpline at 585-295-2999 or check our helpful behavior tips.

If your landlord doesn’t allow pets, please check our Pets Are Welcome list of housing that accepts pets.

If you cannot afford to spay or neuter your pet(s), please consider our Spay Neuter Incentive Program (SNIP). The SNIP program provides qualified pet owners spay/neuter services for their household cats and dogs.

If you or a family member is pregnant, read our information on Preparing Your Pet for Baby’s Arrival (PDF).

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If you decide to re-home your pet on your own, please read the following tips:

Talk to friends, family members, coworkers, neighbors, and your veterinarian, as they may know someone who might be interested in taking your pet.

Submit your pet to our free re-homing courtesy listing or place an ad in your local paper or on These tips can help you ensure the safety of your pet.

Visit Bugsy’s Animal Network to find area organizations that may be able to take your pet.

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If your pet is suffering from health- or age-related issues, we recommend you make an appointment with your veterinarian so that you may choose to be present at the time of euthanasia. However, because we realize the cost can be an obstacle for many pet owners, Lollypop Farm provides affordable, caring, compassionate euthanasia services performed by trained technicians. Cremation services are also offered. Learn more about the services we offer.

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Before you decide to surrender your pet to Lollypop Farm, please review our alternatives to surrendering your pet above.  If, despite your best efforts, it is still necessary to give up your pet, we are here to help. At Lollypop Farm, we want to ensure that we are able to help our community’s neediest pets first and ensure space and resources for all the pets being brought to the shelter.  To help every pet get the best chance at a new home, we ask that you speak with our Admissions Counselor to determine the best options for you and your pet. Contact us at 585-223-1330 x275 or fill out this form and we’ll get back to you as soon as possible.

  • Lollypop Farm helps all dogs, cats, rabbits and other small pets, reptiles and amphibians, and birds.
  • Horses are accepted by appointment only (contact our Equine Manager by email).
  • Farm animals are accepted by appointment only (contact our Farm Manager by email).
  • We do not accept injured or abandoned wildlife. Please contact East Ridge Animal Hospital or other wildlife rehabilitators in the area for wildlife.

If you reach the voicemail, please leave the following information: your name, phone number; your pet’s name, breed, age and relevant medical or behavioral information; the general reason for surrendering your pet. An Admissions Counselor will return your call to discuss available options and schedule an appointment if needed. Please note: Due to high call volumes, your call will be returned as soon as possible in the order received. Thank you for your patience.

Having an immediate crisis? We are here to help. Please call our main number at 585-223-1330 for assistance.

NOTE: Leaving your pet at Lollypop Farm without having a staff person admit him to the shelter is considered abandonment. In New York State, this is a misdemeanor with a potential penalty of up to one year in jail and/or a fine of $1,000.

PLEASE BE CERTAIN THAT YOUR DECISION TO SURRENDER YOUR PET IS YOUR FINAL DECISION. By surrendering an animal to Lollypop Farm, you are relinquishing all rights of ownership. If you have any doubts about surrendering your pet(s) to us, please DO NOT do so.

Have questions about surrendering your pet? Please read our FAQ page for more information about your appointment.

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