ATTENTION: Lollypop Farm is currently facing a high volume of requests for pets to be admitted to the shelter. At this time, our shelter is at capacity and our teams are working hard to help as many pets and people as possible. We are prioritizing pets and families facing emergencies and other urgent situations. We urge those who need help to use the resources found on our website and fill out the admissions consultation request form online. A member of the admissions team will get in touch with you as soon as possible. We are asking at this time that people contact us rather than attempting to admit their pet to the shelter by walk-in appointment. This will allow us to ensure resources and space for the pets in our care. If you are facing an emergency, please give us a call at 585-223-1330.

As always there are many ways to help support the shelter and the community’s pets including adoption, becoming a foster volunteer, and donating to help provide services for the many pets in our care.


When things aren’t working out with your pet, no matter what the issue, knowing what to do or where to turn can be difficult. Lollypop Farm has lots of resources to help pets and people facing challenges.

Click below to answer a few simple questions so we can guide you to the person who can help you best.

Find the Resources You Need

Ready to speak to an Admissions Counselor? Fill out an admission consultation request form to have a counselor reach out to you directly.

Admission Consultation Request

Is a pet or person in immediate danger? Please give us a call at 585-223-1330.




Before you decide to give up your pet, please make sure you are aware of all the possible solutions to the problems you may be experiencing:

For behavioral issues, please contact our free Pet Peeves Behavior Helpline at 585-295-2999 or check our helpful behavior tips.

If your landlord doesn’t allow pets, please check our Pets Are Welcome list of housing that accepts pets.

If you cannot afford to spay or neuter your pet(s), please consider our Spay Neuter Incentive Program (SNIP). The SNIP program provides qualified pet owners spay/neuter services for their household cats and dogs.

If you or a family member is pregnant, read our information on Preparing Your Pet for Baby’s Arrival (PDF).

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If you decide to re-home your pet on your own, please read the following tips:

Talk to friends, family members, coworkers, neighbors, and your veterinarian, as they may know someone who might be interested in taking your pet.

Submit your pet to our free re-homing courtesy listing or place an ad in your local paper or on These tips can help you ensure the safety of your pet.

Visit Bugsy’s Animal Network to find area organizations that may be able to take your pet.

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If your pet is suffering from health- or age-related issues, we recommend you make an appointment with your veterinarian for euthanasia. Cremation services are also offered. Learn more about the services we offer.

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Make sure to review our alternatives to surrendering your pet above before you decide to surrender your pet to Lollypop Farm.  Giving up your pet is a difficult decision and one that should not be taken lightly. Please consider all of the options available to you and ask questions before making your decision.

Lollypop Farm experts are here to help you address issues you may be facing. Whether you are facing a temporary struggle or experiencing a behavior challenge with your pet, please request a consultation.

Request a Consultation

For Horses and Other Equines
Appointments are required to surrender horses and other equines. Please email for more information.

For Farm Animals like Goats, Sheep, Pigs, Fowl, etc.
Appointments are required to surrender farm animals. Please email for more information.

For Wildlife
We do not accept injured or abandoned wildlife. Please contact East Ridge Animal Hospital or other wildlife rehabilitators in the area for assistance.

PLEASE NOTE: If this is an emergency, meaning a pet or person could potentially be or is in immediate physical danger or suffering, please call us at 585-223-1330 x 0.

Leaving your pet at Lollypop Farm without completing the formal admissions process is considered abandonment. In New York State, this is a misdemeanor with a potential penalty of up to one year in jail and/or a fine of $1,000.

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