Lollypop Farm is currently scheduling admissions to prioritize emergency situations, but our counselors are still here to help. Contact us and a member of our team will get back to you as soon as possible. If this is an emergency, please contact us at 585-223-1330.

Please note: Due to health concerns in the community and for the safety of our community and staff, we are now requiring all visitors and staff to wear face masks. Visitors without proper face masks may be denied services until proper personal protection equipment can be obtained.


When things aren’t working out with your pet, no matter what the issue, knowing what to do or where to turn can be difficult. Lollypop Farm is here to help.

We’ve compiled a wide array of resources for you to explore that may help with your situation. From behavior help to housing options, from low-cost veterinary services to food and financial assistance, from our Rehoming listing to links to rescue options, our extensive list is available for you. If, despite your best efforts, you are considering giving up your pet, please reach out to us.




Before you decide to give up your pet, please make sure you are aware of all the possible solutions to the problems you may be experiencing:

For behavioral issues, please contact our free Pet Peeves Behavior Helpline at 585-295-2999 or check our helpful behavior tips.

If your landlord doesn’t allow pets, please check our Pets Are Welcome list of housing that accepts pets.

If you cannot afford to spay or neuter your pet(s), please consider our Spay Neuter Incentive Program (SNIP). The SNIP program provides qualified pet owners spay/neuter services for their household cats and dogs.

If you or a family member is pregnant, read our information on Preparing Your Pet for Baby’s Arrival (PDF).

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If you decide to re-home your pet on your own, please read the following tips:

Talk to friends, family members, coworkers, neighbors, and your veterinarian, as they may know someone who might be interested in taking your pet.

Submit your pet to our free re-homing courtesy listing or place an ad in your local paper or on These tips can help you ensure the safety of your pet.

Visit Bugsy’s Animal Network to find area organizations that may be able to take your pet.

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If your pet is suffering from health- or age-related issues, we recommend you make an appointment with your veterinarian so that you may choose to be present at the time of euthanasia. However, because we realize the cost can be an obstacle for many pet owners, Lollypop Farm provides affordable, caring, compassionate euthanasia services performed by trained technicians. Cremation services are also offered. Learn more about the services we offer.

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Make sure to review our alternatives to surrendering your pet above before you decide to surrender your pet to Lollypop Farm. 

Please be certain that your decision to surrender your pet to Lollypop Farm is your final decision. Surrendering your pet means that you are transferring ownership and giving up all rights to your pet to Lollypop Farm. Please know that we will do everything possible to care for and adopt the pet—regardless of how long it takes. However, if the pet is suffering or is a dangerous safety risk to itself, our staff, other pets, or our community, they may be humanely euthanized. If you have any doubts about giving up your pet at this time, please do not do so.

Giving up your pet is a difficult decision and one that should not be taken lightly. Please consider all of the options available to you and ask questions before making your decision.

About the Intake Process

At Lollypop Farm, we want to help our community’s neediest pets first and ensure space and resources for all the pets being brought to the shelter.  

  • Lollypop Farm helps all dogs, cats, rabbits and other small pets, reptiles and amphibians, and birds.
  • Horses are accepted by appointment only (contact our Equine Manager by email).
  • Farm animals are accepted by appointment only (contact our Farm Manager by email).
  • We do not accept injured or abandoned wildlife. Please contact East Ridge Animal Hospital or other wildlife rehabilitators in the area for wildlife.

To help every pet get the best chance at a new home, we ask that you connect with our Admissions Coordinator to determine the best options for you and your pet.

Schedule an appointment

PLEASE NOTE: If this is an emergency, meaning a pet or person could potentially be or is in immediate physical danger or suffering, please call us at 585-223-1330 x 0.

If your situation matches any of the following, please give us a call at 585-223-1330 x 275 and leave a message. A Lollypop Farm team member will be in touch with you shortly:

  • You have two or more pets to surrender.
  • You need support with multiple outdoor cats.
  • You need to surrender a reptile, amphibian, or bird.

If you need to surrender a farmyard friend or equine please email or for more information.

If you are hesitant to surrender your pet and need help, please let us know by filling out this form.

NOTE: Leaving your pet at Lollypop Farm without a formal admissions process is considered abandonment. In New York State, this is a misdemeanor with a potential penalty of up to one year in jail and/or a fine of $1,000.

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