Admissions FAQs

Before you decide to rehoming your pet, please contact us to talk to one of our counselors. We are here to help. Once a counselor is able to learn more about your situation, we’ll be able offer potential solutions and resources to best help you and your pet.

Before you decide to surrender your pet to Lollypop Farm, please review our alternatives to surrendering your pet.  If, despite your best efforts, it is still necessary to give up your pet, we are here to help. At Lollypop Farm, we want to ensure that we are able to help our community’s neediest pets first and ensure space and resources for all the pets being brought to the shelter.  To help every pet get the best chance at a new home, we ask that you speak with our Admissions Counselor to determine the best options for you and your pet. Contact us at 585-223-1330 x275 or fill out this form and we’ll get back to you as soon as possible.

If you reach the voicemail, please leave the following information: your name, phone number; your pet’s name, breed, age, and relevant medical or behavioral information; the general reason for surrendering your pet. An Admissions Counselor will return your call to discuss available options. Please note: Due to high call volumes, your call will be returned as soon as possible in the order received. Thank you for your patience.

If you are having a crisis and need to surrender your pet immediately, we are here to help. Please give us a call at 585-223-1330.
If you have scheduled an appointment to surrender your pet, please bring the following items with you to your appointment. Bring your pet’s veterinary records, medication, and any other information about him. Cats are especially stressed when placed in new situations, so if possible please bring a familiar bed or blanket.  All dogs must be leashed, and all cats must be in carriers.
Please fill out a pet profile sheet for you dog, cat, rabbit, bird, or reptile in as much detail as possible and bring it to the shelter with your pet. This information will be very helpful to us. If you do not bring the form with you, you will be asked to fill it out at the shelter.
There is no fee to surrender your pet; however, we do request a donation of at least $40 per pet to help us with the high costs of care. Additional fees may apply.
When you arrive at Lollypop Farm follow the signs for “Incoming Animals” to the left and back of the building to find the Admissions Department at the Fairport Shelter. There is parking available at this part of the building so you will not have to carry/walk your pet around the building.
Animals surrendered to Lollypop Farm are evaluated based on health and temperament. If the animal meets our criteria for adoption or we are able to treat health issues or address behavior concerns, the animal will be placed for adoption and there is no time limit. If an animal does not meet our criteria for adoption, we may seek other alternatives including but not limited to transfer to another shelter, behavior modification intervention, and veterinary services. If a safe and humane solution can’t be reached the animal may be humanely euthanized. In some cases we may be able to tell you the likely outcome of surrendering; however we are not always able to predict your pet’s future. You may rest assured that your pet will be treated with kindness, dignity, and compassion.