Animal Admissions Response

ATTENTION: Lollypop Farm is currently facing a high volume of requests for pets to be admitted to the shelter. At this time, our shelter is at capacity and our teams are working hard to help as many pets and people as possible. We are prioritizing pets and families facing emergencies and other urgent situations. We urge those who need help to use the resources found on our website and fill out the admissions consultation request form online. A member of the admissions team will get in touch with you as soon as possible. We are asking at this time that people contact us rather than attempting to admit their pet to the shelter by walk-in appointment. This will allow us to ensure resources and space for the pets in our care. If you are facing an emergency, please give us a call at 585-223-1330.

As always there are many ways to help support the shelter and the community’s pets including adoption, becoming a foster volunteer, and donating to help provide services for the many pets in our care.


Thank you for reaching out to Lollypop Farm, Humane Society of Greater Rochester. In order to ensure resources to help pets coming to the shelter, Lollypop Farm takes the surrender of animals by appointment. We understand how difficult this decision is, and a Lollypop Farm representative will be contacting you as soon as possible to help you find the best solution for your pet. In the meantime, we have several resources that might help you and your pet.

If this is an emergency, please contact our Guest Services Department at 585-233-1330 EXT 0. Hours are Saturday-Monday 8AM -5PM and Tuesday-Friday 9AM-7PM and ask to speak to a shelter manager or supervisor.

What You Can Expect When You Surrender Your Pet at Lollypop Farm

Please be certain that your decision to surrender your pet to Lollypop Farm is your final decision. Surrendering your pet means that you are transferring ownership and giving up all rights to your pet to Lollypop Farm. Please know that we will do everything possible to care for and adopt the pet—regardless of how long it takes. However, if the pet is suffering or is a dangerous safety risk to itself, our staff, other pets, or our community, they may be humanely euthanized. If you have any doubts about giving up your pet at this time, please do not do so.

Giving up your pet is a difficult decision and one that should not be taken lightly. Please consider all of the options available to you and ask questions before making your decision.

You will be asked to sign our Surrender Agreement, present identification, and answer important questions about your pet’s behavior and the reason you are relinquishing him. There is no fee to surrender; however, we do request a donation of at least $40 per pet to help us with the high costs of care. Other fees may apply to additional services.

Before you decide to give up your pet, please make sure you are aware of all the possible solutions to the problems you may be experiencing:

Experiencing behavioral issues that make it hard to live with your pet? Please contact our free Pet Peeves Behavior Helpline at 585-295-2999 or check our helpful behavior tips. Our experts have been very successful helping families with issues like house training, excessive barking, litter box avoidance, and more. So that families and pets can stay together. If your landlord doesn’t allow pets, please check our Pets Are Welcome list of housing that accepts pets.

If you cannot afford to spay or neuter your pet(s), please consider our Spay Neuter Incentive Program (SNIP). We can assist you with the cost of surgery.

Still Need to Find Your Pet a New Home?

For those families or individuals with no other options than to re-home a pet, Lollypop Farm is here to help by offering a courtesy listing of animals seeking new families, in partnership with will provide free expert advice and list your pet on multiple websites to help find a new home for your pet. It’s just one of the many resources we offer in our efforts to keep pets out of the shelter environment. Please follow the link to our Pets Re-Homing Courtesy Listing as another option for re-homing your pet.

Did you Find a Lost Pet?

Thank you for caring for this lost pet. Lollypop Farm has multiple resources to help you find a lost pet’s family. Visit our Lost and Found resource page to learn more.

Still Need to Make an Appointment?

An admissions counselor will be calling you soon regarding your pet. Together, we’ll come up with a plan to help your pet.

Thank you.